Review policy
We appreciate it when customers share their experiences with our products. Reviews help other customers decide what to buy. This policy explains who can leave a review, how we check reviews and which ones we publish.
1. Who can leave a review?
We collect product reviews on our website from customers who bought the product from our online shop. Before publishing a review, we check our order records to confirm that the reviewer bought the product.
2. Positive and negative experiences
We publish both positive and negative reviews that meet this policy. A low rating or criticism of a product is never, on its own, a reason to reject or remove a review.
3. What can you write about?
A product review should focus on the product and your experience with it. We welcome criticism of aspects such as quality, performance, assembly or durability.
We do not publish reviews on the product page if they deal solely with delivery, payment or customer service. For those matters, you can reach us through our contact page. If your review also describes a relevant experience with the product, criticism of our service is not, on its own, a reason to reject it.
4. What content is not allowed?
We do not publish reviews containing:
- Insults, threats, or discriminatory or hateful language.
- Personal information such as telephone numbers, postal addresses or email addresses.
- Advertising, spam or content unrelated to the product.
- Made-up experiences or content we have specific reasons to believe is not genuine.
5. Verification and moderation
We check reviews before publishing them. We apply the same criteria to positive and negative reviews.
We may reject or remove reviews that do not comply with this policy. We do not change the opinion expressed or the star rating given. We may redact personal information without changing the meaning of the review.
6. Which reviews and ratings do we display?
We display all published reviews for the product, regardless of their rating.
The average product rating is the arithmetic mean of the star ratings from all published reviews for that product. Each review carries the same weight. We show the number of reviews used to calculate the average alongside the rating.
7. Incentives for reviews
If someone received payment, a discount or a free product for writing a review, we clearly disclose this alongside that review. Any incentive is independent of whether the review is positive.
8. Reporting a review or getting in touch
Do you suspect that a review is not genuine or does not comply with this policy? Please report it through our contact page. We will investigate the report and take action where needed.
You can also contact our customer service team with questions or complaints about your order.
